Terms and Conditions

General business conditions

1. Introductory provisions

The operator of the website (e-shop) and the seller is unbound s.ro, ID: 52574415, registered office Sládkovičova 14159/84, 974 05, Banská Bystrica, e-mail info@peelo.store , tel. contact +421 940 949 519
A buyer is any e-shop visitor who has created a binding order through the e-shop. For the purposes of the law, a consumer is understood as a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.
An e-shop is a computer system located on the Internet with public access, which enables remote ordering of goods and services via an electronic device.
The goods are all products published on the e-shop pages that can be ordered (they have a stated price and this is not zero).
The main characteristics of the goods to the extent appropriate for the used means of communication are listed on the e-shop https://peelo.store/.
The buyer accepts electronic communication in its entirety, primarily through the e-shop, e-mail communication as well as telephone communication, as long as it is indisputable that the seller communicates with the buyer or a person authorized by him.

2. Price of goods

All listed prices for goods are final and include all taxes. The seller is a VAT payer.
The seller is bound by the price indicated on the e-shop page at the moment of making the purchase.
Possible discounts from the purchase price of goods cannot be combined with each other, unless the seller and the buyer agree otherwise.

3. Order

The buyer orders the goods in the following ways:

through your customer account, if you have previously registered in the online store,
by filling out the order form without registration.

When placing an order, the buyer selects the goods, the number of items, the method of payment and delivery.
Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking the "ORDER" button.
The data given in the order are considered correct by the seller. The condition for the validity of the order is the filling in of all mandatory data in the order form and confirmation by the buyer that he has familiarized himself with these terms and conditions.
The order of goods is created by confirming the ordering process in the e-shop by selecting the goods by the buyer, including the complete filling of the order form and sending it to the seller. For correct and orderly processing of the order, it is necessary to fill in the required data in the order and choose the shipping and payment options for the ordered goods.
By sending the order, the buyer agrees to the price of the ordered goods and services. Once sent, the order becomes binding for the buyer, i.e. it is a proposal for concluding a purchase contract with the seller.
After sending the order in the e-shop, an information e-mail is automatically generated and sent to the buyer that the buyer's order has been delivered to the seller by the e-shop for processing. This e-mail is not a confirmation of the goods in the sense of par. 3.4 of this article. The seller's current terms and conditions are attached to the confirmation.
Confirmation of the order by the seller creates a purchase contract, which can be changed or supplemented only on the basis of a mutual agreement between the buyer and the seller, unless the law or other generally binding legal regulation provides otherwise. Confirmation of the order by the seller is an electronic message from the seller sent to the e-mail address of the buyer or a short text message sent to the mobile phone number of the buyer, which the buyer indicated in his order, with information to what extent the acceptance of the buyer's order is undisputed. The seller's current terms and conditions are attached to the confirmation. The seller's electronic message, which does not confirm the buyer's order, rejects or rejects it, or otherwise clearly does not accept, is the rejection of the buyer's order.
If the seller cannot fulfill any of the requirements listed in the order, he will send the buyer an amended offer to his email address. The amended offer is considered a new draft of the purchase contract, and the purchase contract is concluded in that case by the buyer's confirmation of acceptance of this offer to the seller at his email address specified in these terms and conditions.

4. Payment terms

Goods and services in the e-shop can be paid for in the following ways:

in cash on delivery, at the place designated by the buyer in the order;
in cash upon personal collection of the goods,
by free transfer to the seller's bank account
by payment card through the payment gateway

Fees for individual payment options

In cash upon personal collection of goods - 0 EUR
Bank transfer to the seller's account - 0 EUR; if the payment is made from a CZK account, it will be converted at the current exchange rate)
By credit card via payment gateway - 0 EUR; payment may be subject to fees and conditions of your bank

The seller can provide the buyer with a discount based on a one-time discount coupon.
Discounts cannot be combined.

5. Shipping charges, packaging and payment options

When paying in advance to the seller's bank account, the seller charges the following amounts for shipping:

For delivery by Courier – price 4.59 EUR

The seller can also agree with the buyer on a procedure other than the standard (mentioned above) when sending the goods as well as the prices for these services.
The seller may send the goods that are immediately available to the buyer and deliver the remaining part of the order additionally within the legal period, provided, however, that the buyer will not be charged any additional postage other than what was included in the order.

6. Delivery conditions

The seller is obliged to send/deliver the goods to the buyer under the agreed conditions within 7 working days from the confirmation of the order/conclusion of the purchase contract, unless otherwise agreed, or if a longer delivery period was not specified for the goods.
Along with the goods, the buyer is sent an invoice (tax document) electronically and other documents, e.g. instructions, or other documents for goods or services from the manufacturer.
The place to which the goods are delivered is considered the place of performance.
The seller carries out transport to the buyer through:

Packeta.sk
collection by the buyer in person at the seller's point of sale (personal collection): according to the agreement

The seller delivers the goods to the buyer at the place designated by the buyer in the purchase contract, and the buyer is obliged to take over the goods in person or to ensure that the goods are taken over by a person whom he authorizes in case of his absence to take over the goods specified in the purchase contract and to sign the protocol on the delivery and handover of the goods. The goods are considered delivered at the moment of delivery of the goods to the address indicated in the binding acceptance of the order and taken over at the moment of physical acceptance of the goods by the buyer, respectively. by his authorized representative or by refusing to accept the goods, which the carrier indicates in the protocol on the delivery and handover of the goods.

7. Transfer of ownership

The right of ownership passes from the seller to the buyer after payment of the full purchase price and other monetary amounts agreed in the distance purchase contract at the moment of taking over the item from the seller or carrier.

8. Customer account

Based on the buyer's registration in the online store, the buyer can access his customer account.
The buyer can order goods from his customer account. The buyer can also order goods without registration.
When registering for a customer account and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The buyer is obliged to update the data in the user account in case of any change. The data provided by the buyer in the customer account and when ordering goods are considered correct by the seller.
Access to the customer account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.
The buyer is not authorized to allow third parties to use the customer account.
The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the seller's hardware and software equipment, or necessary maintenance of hardware and software equipment of third parties.

9. Withdrawal from the contract

If the seller timely and properly provided the consumer with information about the right to withdraw from the contract according to § 3 par. 1 letter h) Act no. 102/2014 Coll., as amended, the consumer is entitled, even without giving a reason, to withdraw from a contract concluded at a distance or from a contract concluded outside the seller's premises within 14 days from (i) the day of taking over the goods in the case of contracts the subject of which is the sale of goods or (ii) on the date of conclusion of the contract for the provision of services, for other cases § 7 par. 2 or 3 of Act No. 102/2014 Coll. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the purchase contract even before the delivery of the goods.
If the consumer wants to use this right, the consumer is obliged to personally deliver a written withdrawal from the contract no later than on the last day of the specified deadline to the seller's contact address or to submit this withdrawal by mail no later than on the last day of the deadline to the address specified in the contacts, or such application rights can also be exercised in the form of a record on another durable medium. After notification of withdrawal from the contract, the consumer is obliged to personally send or deliver the goods as the subject of the contract from which he is withdrawing together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which were delivered to him together with the goods, but no later than 14 days from the date of withdrawal (§10 paragraph 1 of Act No. 102/2014 Coll.) The deadline for returning the goods is considered to have been met if the goods were handed over for transport on the last day of the deadline at the latest. The consumer can exercise the right to withdraw from the contract with the seller in written form or in the form of a record on another durable medium; if the contract was concluded verbally, any clearly worded statement by the consumer expressing his will to withdraw from the contract (hereinafter referred to as "notice of withdrawal from the contract") is sufficient to exercise the consumer's right to withdraw from the contract. To withdraw from the contract, the buyer can send an e-mail with a request to return the goods to info@peelo.store
The shipment in which the goods will be sent on cash on delivery will not be accepted.
The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal from the contract, to return to the consumer the payments related to the goods received from him on the basis of the contract or in connection with it, excluding the costs of transport, delivery and postage and other costs and fees. The seller is obliged to return payments to the consumer in the same way that the consumer used for his payment. This does not affect the consumer's right to agree with the seller on another payment method, if no additional fees are charged to the consumer in connection with this. The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a different delivery method than the cheapest usual delivery method offered by the seller. Additional costs mean the difference between the cost of delivery chosen by the consumer and the cost of the cheapest common delivery method offered by the seller. In case of withdrawal from the contract, the subject of which is the sale of goods, the seller is not obliged to return the aforementioned payments to the consumer before the goods are delivered to him or until the consumer proves that the goods have been sent back to the seller, unless the seller suggests that he collects the goods in person or through an agent authorized by him persons.
The costs of returning the goods are borne by the consumer to the extent according to the provisions of § 10 par. 3 of Act No. 102/2014 Coll., as amended, i.e., upon withdrawal from the contract, the consumer bears only the costs of returning the goods to the seller or the person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear them himself, or if he has not fulfilled the obligation according to § 3 par. 1 letter i) Act no. 102/2014 Coll., as amended
The buyer can withdraw from the contract, the subject of which is the delivery of goods, even before the expiry of the withdrawal period.
The right to withdraw from the contract does not apply to goods and services defined in §7 par. 6 letters a) to l) of Act no. 102/2014 Coll., as amended, ie it is about:
1. the provision of a service, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract after the full provision of the service, and if the full provision of the service has taken place,
2. the sale of goods or the provision of a service, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the withdrawal period,
3. sale of goods made according to the special requirements of the consumer, goods made to measure or goods intended specifically for one consumer,
4. sale of goods that are subject to rapid deterioration or deterioration,
5. sale of goods enclosed in protective packaging, which are not suitable for return due to health protection or hygiene reasons and whose protective packaging was broken after delivery,
6. sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
7. the sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, while their delivery can be carried out no earlier than 30 days later, and their price depends on the movement of prices on the market, which the seller cannot influence,
8. performing urgent repairs or maintenance that the consumer has expressly requested from the seller; this does not apply to service contracts and contracts the subject of which is the sale of goods other than spare parts necessary for repair or maintenance, if they were concluded during the seller's visit to the consumer and the consumer did not order these services or goods in advance,
9. sale of audio recordings, video recordings, audio-visual recordings or computer software sold in protective packaging, if the consumer has unpacked this packaging,
10. the sale of periodicals, with the exception of sales based on a subscription agreement and the sale of books not supplied in protective packaging,
11. provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the seller undertakes to provide these services at the agreed time or within the agreed deadline,
12. provision of electronic content other than on a physical medium, if its provision began with the express consent of the consumer and the consumer declared that he was properly informed that by expressing this consent he loses the right to withdraw from the contract.
The consumer is only responsible for the decrease in the value of the goods, which occurred as a result of such handling of the goods, which is beyond the scope of the handling necessary to determine the properties and functionality of the goods. The consumer is not responsible for a decrease in the value of the goods if the seller has not fulfilled the information obligation about the consumer's right to withdraw from the contract according to § 3 par. 1 letter h) Act no. 102/2014 Coll., as amended

10. Rights and obligations of the contracting parties

The seller and the buyer are considered to be contractual parties.
The buyer is obliged to:

take over the ordered goods,
pay the agreed remuneration to the seller for the goods taken over,

The seller is obliged to:

deliver the goods to the customer in the specified quality, quantity and at the agreed price and deadline,
together with the goods or additionally send to the customer electronically, or upon request in paper form, all documents related to the goods such as the invoice for the goods, complaint letter, operating instructions in a codified form of the Slovak language.

11. Alternative dispute resolution

Alternative dispute resolution can only be used by the buyer who is a consumer (hereinafter referred to as "buyer - consumer"). This person is a natural person - a non-entrepreneur who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.

Alternative dispute resolution applies only to disputes between the buyer - consumer and the seller, resulting from or related to the consumer contract.
The buyer - consumer has the right to contact the seller with a request for correction if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights arising from the legal regulations governing the rights of consumers.
The request must be sent to the seller in writing via the post office or by e-mail to the address info@peelo.store
If the seller responds negatively to the buyer's request or does not respond to it within 30 calendar days from its sending, the buyer - consumer has the right to submit a Proposal for the initiation of alternative dispute resolution (hereinafter referred to as the "proposal") to the entity of alternative dispute resolution (hereinafter referred to as the "ADR entity") according to Act no. 391/2015 Coll. on alternative resolution of consumer disputes (hereinafter referred to as "the law").
The subjects of the ARS are the authorities and authorized legal entities listed in § 3 of the Act.
The buyer - consumer is entitled to submit a proposal in the manner specified in § 12 of the Act, while this proposal must meet the requirements established by law.
Alternative dispute resolution does not apply to disputes where the quantifiable value of the dispute does not exceed the amount of EUR 20. The ARS entity may demand payment of a fee for initiating proceedings in the matter of alternative dispute resolution from the buyer - consumer, but only up to a maximum of EUR 5, including VAT.
The buyer-consumer can also file a complaint through the alternative dispute resolution platform of the RSO, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm .

12. Final provisions

The seller reserves the right to amend these general terms and conditions and complaint conditions even without prior notice to the buyer. In the event of a change to the general business conditions or complaint conditions, the entire purchase process is governed by those general business conditions that were valid at the moment the order was sent by the buyer and these are accessible on the seller's website.
Complaint conditions are also an integral part of these general terms and conditions.
By sending the order, the buyer has read the general business conditions as well as the complaint conditions.
These general business conditions and complaint conditions are available at the seller's headquarters for inspection by the buyer, as well as published on the website of the e-shop.
Relationships not otherwise regulated in these general terms and conditions as well as in their inseparable parts (appendices) are governed by the relevant provisions, primarily Act no. 40/1964 Coll. as amended, Act no. 250/2007 Coll., as amended, Act no. 102/2014 Coll., as amended, Act no. 18/2018 Coll., as amended, Act no. 22/2004 Coll., as amended, as well as Act no. 513/1991 Coll., as amended.
In case of concluding another contract with the buyer with different conditions, the conditions stated in the contract take precedence over the general business conditions.
The seller is not bound by any Code of Conduct that he is obliged to follow in his activity.
These general terms and conditions, including their integral parts, enter into force and effect on 1.12.2020

Complaint conditions

an integral part of the general terms and conditions

1. Complaints can only be made on goods that were purchased from the seller and that are owned by the consumer.

2. If the buyer is a consumer (a natural person who does not act within the scope of his business activity, employment or profession), all offered goods are guaranteed for a period of 24 months, unless otherwise stated with the goods and the procedure is in accordance with the Protection Act the consumer and the Civil Code and these complaint conditions. If the buyer ordered a used item and the buyer was informed about it, the warranty period is 12 months. If the buyer is not a consumer, the procedure is in accordance with the provisions of the Commercial Code, and the warranty period is 1 year, and these complaint conditions do not apply to these complaints.

3. The warranty period begins on the day of receipt of the goods from the transport company or directly from the seller, if the goods were collected by the buyer personally, on the day of receipt.

4. The buyer is obliged to file a claim with the seller immediately after discovering the defect.

5. Liability for defects does not apply to defects caused by the following use:

the defect was caused by mechanical damage to the product caused by the buyer,
improper handling of the product, in a way other than what was stated in the instructions for use,
using the goods in conditions that do not correspond to the humidity, chemical and mechanical effects of the natural environment of the goods according to the instructions,
neglecting the care and maintenance of the goods,
damage to goods due to excessive loading,
using the goods in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions.

Defects caused by a natural disaster are also excluded from liability for defects.

6. Liability for defects also does not apply to normal wear and tear of the goods (or parts thereof) caused by the use of the goods. It is not possible to consider as a defect, as follows from the nature of the thing, its minimum durability period or the period of consumption, which can be limited to a shorter time. The period of minimum shelf life, the period of use, the period of consumption or a similar period is indicated on the goods, if the goods are subject to such marking.

7. The claimed goods must be sent to the seller's address listed below, but not cash on delivery, or delivered personally to the contact address. The goods must be properly packed so that there is no damage to the goods during transport, and it is recommended to send the goods by registered mail without an extra charge for express services, or as an insured shipment. A copy of the proof of purchase (invoice) and a description of the defect must be attached to the goods, or it is recommended to attach a completed complaint form together with the proof of purchase. The complaint must be sent exclusively in writing (by post) or in person (not by e-mail).

8. The seller confirms the receipt of the claim and issues the buyer a confirmation of the application of the goods claim in the appropriate form. The day of its delivery to the seller is considered the day of application of the claim. If it is not possible to deliver the confirmation immediately, it must be delivered without unnecessary delay, but at the latest together with the document on the processing of the claim. Confirmation of the processing of the claim will be sent in writing.

9. The seller is obliged to determine the method of handling the claim immediately, in complex cases within 3 days from the date of application of the claim. In justified cases, especially if a complex technical evaluation of the goods is required, no later than 30 days from the date of application of the claim. After determining the method of handling the complaint, the seller will handle the complaint immediately, in justified cases, the complaint can be handled later. However, processing of the claim must not take longer than 30 days from the date of application of the claim. After the expiry of the 30-day period for processing the complaint, the buyer has the right to withdraw from the purchase contract and the full amount for the goods will be returned to him or he has the right to exchange the goods for a new one.

10. If the buyer made a complaint about the product within the first 12 months from the purchase, the seller can handle the complaint by rejecting it only on the basis of a professional assessment; regardless of the result of the expert assessment, the consumer cannot be required to pay the costs of the expert assessment or other costs related to the expert assessment. The seller is obliged to provide the buyer with a copy of the expert assessment justifying the rejection of the claim no later than 14 days from the day the claim was processed. In the event of a claim, the buyer has the right to withdraw from the contract or have the right to exchange the product for a new product.

11. If the buyer made a complaint about the product after 12 months from the purchase and the seller rejected it, the person who dealt with the complaint is obliged to indicate in the complaint handling document to whom the buyer can send the product for expert assessment. If the product is sent for expert assessment to a specified person, the costs of the expert assessment, as well as all other related costs, are borne by the seller, regardless of the result of the expert assessment. If the buyer proves the seller's responsibility for the defect through a professional assessment, he can apply the claim again; the warranty period does not expire during the performance of the expert assessment. The seller is obliged to reimburse the buyer within 14 days from the date of re-application of the claim all costs incurred for the expert assessment, as well as all related costs incurred purposefully. A renewed claim cannot be rejected.

12. The buyer's rights when applying for a claim in accordance with § 622 and § 623 of the Civil Code are as follows:

if it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly, while this defect must be removed without unnecessary delay,
instead of removing the defect, the buyer can demand the replacement of the item or, if the defect concerns only a part of the item, the replacement of the part, if this does not incur disproportionate costs for the seller in view of the price of the goods or the severity of the defect,
instead of removing the defect, the seller can replace the defective item with a flawless item, if this does not cause serious difficulties for the buyer,
if it is a defect that cannot be removed and which prevents the proper use of the item, the buyer has the right to exchange the item or withdraw from the contract. The buyer has the same right in the event that it is a defect that can be removed, but the buyer cannot properly use the item due to the reappearance of the defect after repair or due to a larger number of defects,
if there are other non-removable defects, the buyer has the right to a reasonable discount from the price of the item.

13. A complaint is considered settled if the complaint procedure ends with the delivery of the claimed goods, its exchange or return of the purchase price of the goods, a written invitation to take over performance or its justified rejection.

14. Non-damage to goods, or the integrity of the packaging (according to the instructions when receiving the goods) must be checked when receiving the goods, as the goods may be damaged during transport. The seller recommends that buyers unpack the goods and inspect them in the presence of the carrier. If the goods cannot be checked in the presence of the carrier, they must be checked immediately after they are received. If the goods are damaged, contact the seller by e-mail immediately after receiving them.

15. These complaint conditions are an integral part of the general business conditions, and the seller reserves the right to change them at any time, even without prior notice to the seller.

16. Contact details of the seller for making a claim: unbound s.ro, ID: 52574415, registered office Sládkovičova 14159/84, 974 05, Banská Bystrica, e-mail info@peelo.store

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Terms and Conditions