Privacy Policy

Principles of personal data processing

Dear customers.

We want to inform you that the security of the data you have entrusted to us by using the services of our online stores is our highest priority.

In order to ensure the protection of personal data and at the same time meet all the requirements imposed on us by the adopted Regulation of the European Parliament and the Council (EU) No. 2016/679 of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data (hereinafter referred to as the "Regulation") and Act No. 18/2018 Coll. on the protection of personal data and on the amendment and supplementation of certain laws (hereinafter referred to as the "Law"), which come into force on May 25, 2018, we would like to inform you that we have adopted effective technical and organizational measures so that you can feel safe when using our services and the services of our Websites.

At the same time, we made certain changes to the Websites of our online stores, which are directly related to the protection of personal data.

In addition to the Personal Data Protection Policy, which is available to you on the www.peelo.store website in the Personal Data Protection tab, you will also find a special brief manual "How to exercise your rights to the protection of personal data" arising from the Regulation.

Controller of personal data

The trading company unbound s.ro, ID number: 52574415, registered office Sládkovičova 14159/84, 974 05 Banská Bystrica is the operator of your personal data.

Contact details:

  1. Email: info@peelo.store

  2. Tel.: +421 940 949 519

  3. Postal address: unbound s.ro, Sládkovičova 14159/84, 974 05 Banská Bystrica

 

What personal data we process

Personal data you provide to us

We process personal data that you provide to us yourself.

If you stay with us, for example you order goods, we need data from you that are marked as mandatory in the ordering process (this is primarily your first and last name, delivery address). If we didn't have this data, we wouldn't be able to deliver the goods to you correctly. Furthermore, for the purpose of selling goods or services, we need your e-mail address, to which we will send you an order confirmation, which also serves as a confirmation of the concluded purchase contract, and a copy of the terms and conditions and the complaint procedure.

When ordering goods or services, you can also fill in optional data. They help us to fulfil the concluded contract better and more efficiently. For example when filling in your phone number, we can send you information about the delivery of goods, etc. You provide us with optional data voluntarily.

By filling in the optional data in your user profile, you also notify us of your other personal data, such as frequently used delivery addresses.

Personal data of third parties that you provide to us

If you provide us with personal data of third parties, it is your duty to inform the person concerned about this and to ensure their consent to these terms of personal data protection.

Personal data that we process automatically

When you visit our website, we may collect certain information about you, such as IP address, date and time of access to our website, information about your internet browser, operating system or language settings. We may also process information about your behaviour on our website, i.e. e.g. which links on our website you visit and which goods are shown to you. However, information about your behaviour on the website is anonymized for the sake of your maximum privacy, and therefore we cannot even assign it to a specific user, i.e. a specific person.

If you access our website from a mobile phone or similar device, we can also process information about your mobile device (data about your mobile phone, possible records of application failures, etc.).

Cookies

We also process cookies automatically.

What is a cookie?

It is actually a small text file that is created by visiting each website. It is used as a standard tool for storing information about how our site is used.

We can thus distinguish (but not identify) individual users from each other and adapt the content to specific preferences. Cookies are important. Without them, browsing the web would be much more difficult.

What are cookies used for?

Cookies serve several purposes. We use the following cookies on the pages of our online store and in our mobile applications:

Technical cookies: in order for our online store to function properly (e.g. so that you can create a user profile, log in to it and so that you can purchase goods and services), we use technical cookies. Without them, our online store could not function at all.

Functional cookies: so that you don't have to constantly log in and you don't have to keep setting your preferences (e.g. setting the language in which our online store is displayed), functional cookies help you. In this case, your password is always encrypted. The use of these cookies is not necessary, but it will significantly make your visit to our online store more pleasant and easier.

Analytical cookies: analytical cookies help us improve our online store, which in turn benefits you. Analytical cookies on our website are collected by a script from Google Inc., which then anonymizes this data. After anonymization, it is no longer personal data, because anonymized cookies cannot be assigned to a specific user or a specific person. We only work with cookies in anonymized form. Therefore, we cannot find out from cookies how a specific user behaved on our website (what pages he visited, what goods he viewed, etc.).

We also use the knowledge from these cookies for advertising purposes, when based on this data we can show you advertising on foreign websites that we consider relevant to you. If you want to have control over which analytical cookies we process, you can use this add-on program from Google (can only be run from a computer).

How you can influence which of your cookies we process

It is enough to use one of the common Internet browsers (e.g. Internet Explorer, Safari, Firefox, Chrome) with the anonymous browsing function turned on, which prevents the storage of data about visited websites, or you can completely disable the storage of cookies in your browser. However, if you also disable the processing of technical and functional cookies, you will prevent the operation of some functions that help you.

You can easily control the processing of analytical cookies by us if you use this add-on program from Google (can only be run from a computer). Unfortunately, by turning off analytical cookies, you will make it much more difficult for us to improve our online store.

Versions for mobile phones 

If you access our website from a phone, tablet or similar device, we optimize it for these devices. In this case, we process your personal data in a similar way as in the case of access from a computer.

Why we collect and process your personal data

We process your personal data for the following reasons:

  • Purchase of goods: first of all, we process your personal data in order to properly handle and deliver your order (order entry in the online store, conclusion of the purchase contract, settlement of the transaction, delivery of goods ordered by the customer). If any problems arise, thanks to your personal data, we know who to contact.

  • Customer care: if you contact us with a question / problem, we need to process your data to answer / solve it. In some cases, personal data may also be transferred to third parties (e.g. goods carrier).

  • Exercise of consumer rights: we may also process your personal data for the purpose of exercising your rights as a consumer (e.g. the right to withdraw from the contract, the right to claim goods)

  • Exercising rights and legal claims and control by public authorities: we may also process your personal data because we need them to exercise our rights and legal claims (e.g. if you have an outstanding claim against us). We can also process your personal data for the reason that we need it for the purposes of checks carried out by public authorities and for other similarly serious reasons.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

 

Categories of personal data

We process only ordinary personal data that is necessary to make a purchase on the online store, in the scope of:

  • Title

  • First name* and last name*

  • Invoicing address in the range: street*, number*, city* or village*, zip code*

  • Shipping address if different from billing address

  • Phone*

  • E-mail* 


Mandatory data are marked with "*", other data you provide us voluntarily.

In the event of withdrawal from the contract or in the event of a recognized claim, in order to return the purchase price directly to your bank account, it is necessary to state the bank account number in IBAN format.

We do not process special categories of personal data of our customers, so-called sensitive data.

We process personal data on these legal bases

Fulfillment and conclusion of the contract

We need a large part of your personal data in order to be able to conclude a purchase or other contract with you regarding the goods or services you want to purchase from us. As soon as the contract is concluded, we process your personal data in order to properly deliver the purchased goods to you, or to properly provide you with the purchased services. On the basis of this legal reason, we primarily process invoicing and delivery data. In order to make a purchase on the online store, we only require data from you that are necessary to fulfil the intended purpose. The provision of data is your free decision, however, in case of failure to provide data within the scope of mandatory data according to the point above, it will not be possible to make a purchase in the online store.

Your personal data, which you provide to us as an Operator, are not subject to automated decision-making, including profiling according to Art. 22 Regulations.

Legitimate interests

We also use your personal data to provide you with relevant content, i.e. content that is interesting to you. On the basis of a legitimate interest, we mainly process personal data that we process automatically and cookies in this way.

For the same legal reason, we can send e-mail and SMS messages to you as our customers. The processing of your personal data on this legal basis also takes place during monitoring carried out via cameras at our individual establishments.

In order to protect against illegal distribution and disclosure of the e-book (or other electronic content) purchased by you, your first name, last name and your address are displayed in this e-book.

If we then process your personal data on the basis of this legal reason, you can object to this processing.

Consent

For the purpose of sending business notifications (e-mail marketing), we process your personal data based on your consent. If you do not give us your consent and you are our customer, we can send you commercial communications even without your consent. In any case, however, it is true that you can simply prohibit such marketing communication from us by contacting us by email at info@peelo.store .

If you give us your consent to the processing of personal data, you can withdraw it at any time by email to info@peelo.store .

Transfer of personal data to third parties

We provide your personal data to other recipients only for the purpose of ensuring legal obligations and for the purpose of ensuring trouble-free and high-quality provision of our services to you, our customers. Recipients of personal data are companies that provide transportation of goods, hosting (storage) of data from our online stores and management of the accounting agenda. All our business partners have provided us with sufficient guarantees that they have taken adequate technical and organizational measures to ensure the protection of your rights. Your personal data will in no case and in any way be provided to other entities for the purpose of sending third-party marketing materials. The personal data of customers of the web pages of the online store will not be transferred outside the countries of the European Union.

In these cases, we transfer your personal data to third parties:

  • Delivery of the goods:  the carrier chosen by you would never be able to deliver the ordered goods to you if, among other things, we did not give him the information about where and to whom the goods should be delivered. We will transfer this data to the carrier according to how you fill it in the order. The data transferred in this way includes primarily your first and last name, delivery address, phone number. the number on which the carrier can contact you and, if the goods have not been paid for in advance, and possibly the amount that must be paid when taking over the goods. In relation to the personal data that we transfer to him, the carrier is entitled to process them only for the purpose of delivering the goods and then to delete the personal data immediately.

  • State authorities:  in case of enforcement of our rights, your personal data may be transferred to a third party (e.g. a lawyer). If the legal order or a state authority (e.g. PZ SR) imposes an obligation on us to hand over your personal data, we must do so.

  • while you can object to this by sending an email to info@peelo.store .

How long do we process your personal data?

First of all, we will process your data for the entire duration of the contractual relationship between us. In the case of the processing of personal data for which consent has been granted, your personal data will generally be processed for a period of 5 years, or until such consent is revoked.

If you sign up to receive business news, we will process your personal data for a period of 5 years, or until you express your disagreement with their further sending. You can easily express this disagreement by contacting us via email at info@peelo.store .

Furthermore, we point out that the personal data that are necessary for the proper provision of services, or in order to fulfil all our obligations, whether these obligations result from the contract between us or from generally binding legal regulations, we must process, regardless of your consent, for the period established by the relevant legal regulations or in accordance with them (e.g. for tax documents, this period is at least 10 years).

We process data obtained through a user account or in another similar way for the duration of the use of our services and usually for 5 years after their cancellation. Subsequently, only basic identification data and information on the reason for which the user account was cancelled or data forming part of operational backups are usually stored for a reasonable period of time.

Security of personal data

Your personal data is safe with us. In order to prevent unauthorized access and misuse of your personal data, we have implemented adequate technical and organizational measures.

The protection of your personal data is very important to us. That is why we not only regularly check their security, but also continuously improve their protection. All communication between your device and our web servers is encrypted. Login data is encrypted and all your data is stored only on servers in secure data centres with limited, carefully controlled and audited access.

We try to use such security measures that, taking into account the current state of technology, provide sufficient security. The security measures taken are then regularly updated.

Personal data of persons under 16 years of age

Our online store is not intended for children under the age of 16. A person under the age of 16 can use our online store only if his legal representative (parent or guardian) gives his consent.

What rights do you have in connection with the protection of your personal data

In relation to your personal data, you have the right to withdraw your consent to the processing of personal data at any time, the right to correct or supplement your personal data, the right to request a restriction of their processing, the right to raise an objection or complaint against the processing of your personal data, the right to access your personal data , the right to request the transfer of your personal data, the right to be informed about a breach of the security of your personal data and, under certain conditions, the right to delete some personal data that we process in connection with you (the so-called right to be "forgotten").

Modification and addition

You are in control of your personal data primarily through your user account. You can delete or change basic information about your person and change settings regarding the sending of business notifications (or unsubscribe from subscription to business notifications), etc.

Alternatively, you can contact us by email at info@peelo.store and at any time you can ask us to correct or supplement your personal data.

Repair

If you believe that the personal data we process about you is incorrect, you can contact us via email at info@peelo.store . However, in order to speed up the correction of your personal data and your comfort, we recommend that you edit your personal data in your user profile.

Access (portability)

You have the right to request access to your personal data, which means that you have the right to obtain from us as the Operator a confirmation of whether your personal data is being processed and, if so, information on the purpose of processing, categories of personal data, recipients, retention period, source information, the existence of automated decision-making and profiling.

You can ask us to send you an overview of your personal data by email to info@peelo.store .

At the same time, you have the right to access the following information regarding your personal data:

  • What are the purposes of processing your personal data

  • What are the categories of affected personal data

  • Who, besides us, are the recipients of your personal data

  • Planned period for which your personal data will be stored

  • Whether you have the right to request from us the correction or deletion of your personal data or to limit its processing or to object to this processing

  • Information about the source of the personal data, if we have not obtained it from you


Deletion

Furthermore, you can ask us to delete your data (however, the deletion does not affect the data on documents that we have to keep by law (e.g. invoices or credit notes). If we need your personal data to determine, exercise or defend our legal claims, it may your request is rejected (e.g. when we register an outstanding claim for you or in the case of an ongoing complaint procedure).

With the exception of the cases mentioned, you have the right to erasure in the following cases:

  1. Personal data are no longer necessary for the purposes for which they were processed

  2. You have withdrawn your consent on the basis of which the data were processed and there is no other legal reason for their processing

  3. You have objected to the processing of personal data. data and you believe that when assessing the objection it becomes clear that in a specific situation your interest prevails over our interest in processing. of these axes. data

  4. Personal data is processed illegally

  5. The obligation to delete is established by a special legal regulation

  6. It goes axis. data of children under 16 years of age

You can exercise your right to delete your personal data via email at info@peelo.store .

Raising an objection

We process some of your personal data on the basis of our legitimate interest (see the chapter of these conditions entitled "We process personal data on these legal bases"). If there are specific reasons on your side, you can object to the processing of your personal data. You can raise this objection to us by email at  info@peelo.store .

You have the right to object to the processing of your personal data at any time, either completely or in relation to a specific purpose. Such objections will not affect the processing of data before the objections are delivered. Objecting to the processing of personal data means that your personal data that you entered on the website of the online store will be deleted and we will no longer process any of your personal data.

Restriction of processing

If (a) you deny the accuracy of your personal data, (b) your personal data is processed unlawfully, (c) we no longer need your personal data for the purposes of processing, but you need it for the determination, exercise or defence of your legal claims, or if you (d) raised an objection according to the previous point, so you have the right for us to restrict the processing of your personal data.

You have the right to request that we limit the processing of your personal data in terms of processing time or scope, after receiving your request, we will process your personal data on the website of the online store in accordance with your request. The restriction will not affect the processing of data prior to the delivery of the request.

In this case, we can process your personal data only with your consent (with the exception of storing or backing up the personal data in question).

Transfer

You have the right to ask us to transfer your personal data that you have provided to another operator. For this purpose, contact us via e-mail info@peelo.store, specify the business name and address of the company to which we have to transfer your data and the scope of the data, i.e. j specific data that you have provided to us and that you request to be transferred. The transfer will be made electronically immediately after you confirm your request. Confirmation of the request is necessary for us to ensure the security of the data and to be sure that the request was made by the person concerned.

Filing a complaint

If you believe that we are processing your personal data illegally, you also have the right to file a complaint with the Slovak Personal Data Protection Office, Hraničná 12, 820 07 Bratislava 27. However, we will be happy if you resolve the missteps with us first. You can always easily contact us via email at info@peelo.store .

These Terms of Personal Data Protection, including their parts, are valid and effective as of May 25, 2018, and are available electronically on our website.

 

How to exercise your rights to the protection of personal data

This manual was prepared in accordance with the Regulation of the European Parliament and the Council (EU) no. 2016/679 of April 27, 2016 on the protection of natural persons in the processing of personal data and on the free movement of such data - Chapter III (hereinafter referred to as the "Regulation")   and Act no. 18/2018 Coll. on the protection of personal data and on the amendment and supplementation of certain laws (hereinafter referred to as the "Law"), which enter into force on May 25, 2018

Operator

Obchodná spoločnosť unbound s.ro, ID number: 52574415, registered office Sládkovičova 14159/84, 974 05 Banská Bystrica (hereinafter: "Operator").


Contact details:


You can send us your notification or request related to personal data using the following means of communication, according to your choice:

  1. By e-mail to the address: info@peelo.store

  2. By phone at the number: +421 940 949 519 with subsequent confirmation of the information by e-mail

  3. By mail: unbound s.ro, Sládkovičova 14159/84, 974 05 Banská Bystrica


    In connection with the processing of your personal data, you have the following rights

    1. You have the right to request access to your personal data, which means that you have the right to obtain from us as the Operator a confirmation of whether your personal data is being processed and, if so, information on the purpose of processing, categories of personal data, recipients, retention period, source information, the existence of automated decision-making and profiling.

    2. You have the right to request that we delete your personal data at any time without giving a reason. A request for data deletion will not affect the processing of data prior to the submission of the request, i.e. j will not affect previous activities. Deletion of data means that your personal data that you entered on the website of the online store will be deleted and we will no longer process any of your personal data.

    3. You have the right to object to the processing of your personal data at any time, either completely or in relation to a specific purpose. Such objections will not affect the processing of data before the objections are delivered. Objecting to the processing of personal data means that your personal data that you entered on the website of the online store will be deleted and we will no longer process any of your personal data.

    4. You have the right to demand that the Operator limit the processing of your personal data in terms of processing time or scope, after receiving your request, we will process your personal data on the website of the online store in accordance with your request. The restriction will not affect the processing of data prior to the delivery of the request.

    5. You can ask us to correct or supplement your personal data at any time.

    6. You have the right to ask us to transfer your personal data that you have provided to another operator. For this purpose, contact us by email at info@ventrocentrum.sk, specify the business name and address of the company to which we are to transfer your data and the scope of the data, i.e. the specific data that you have provided us and which you request to be transferred. The transfer will be made electronically immediately after you confirm your request. Confirmation of the request is necessary for us to ensure the security of the data and to be sure that the request was made by the person concerned. Therefore, an e-mail will be sent to the address you provided when ordering goods from our online store with the request that you provide us with some data that we can compare with the data that you, as the data subject, have already provided to us.

    In the event that we do not comply with your request in accordance with the points listed above without reason, or you seriously suspect that the security of your data is at risk, you have the right to file a complaint with the supervisory authority, which is the Personal Data Protection Office of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27.

    We will try to handle your requests without unnecessary delay and within the time limit set by the Regulation and the Law, i.e. j no later than one month after receiving each of your requests, we will inform you about the measures we have taken to ensure that your rights are satisfied. The information will be provided to you at your e-mail address or by post, according to your decision. The e-mail address or postal address   must match the data you provided us with the order or purchase of goods through our online store.

    Our systems will retain information for the purpose of archiving your transactions to the extent of the data, the retention of which is necessary  for the application of claims, such as the right to return goods, the right to make   a claim during the warranty period, or to the extent of the data whose retention results from the legislative requirements by which we are bound.

    If you have any questionable questions, you can contact us with confidence, please use the contact details of our company listed in the header of this manual.