Returns, exchanges and complaints

Return of products

Under what conditions can I return purchased products?

Who covers the cost of returning the goods?

How long does the return and refund process take?

Can I return only part of my order and keep some products?

Can I send products in packaging other than the original?

Will I also be refunded the shipping fee?

Exchange of products

I received a different product/design/size than what I ordered. What should I do?

My order arrived, but after unpacking I realized I wanted a different design/product/size. What should I do?


Under what conditions can I claim Peelo?