Terms of service

General terms and conditions

 

 

 

1. Introductory provisions 

  1. The operator of the website (e-shop) and the seller is unbound s.r.o., organization ID: 52574415, registered office Sládkovičova 14159/84, 974 05, Banská Bystrica, e-mail info@peelo.store , tel. number +421 948 857 548.

  2. The buyer is every visitor to the e-shop who has created a binding order through the e-shop. For the purposes of the law, a consumer is a natural person who, in concluding and performing a consumer contract, does not act within the scope of his business activity, employment or profession.

  3. An e-shop is a computer system located on the Internet with public access, which allows the ordering of goods and services remotely via an electronic device.

  4. The goods are all products published on the e-shop website, which can be ordered (they have the stated price and this is not zero).

  5. The main characteristics of the goods to the extent appropriate to the means of communication used are listed on the e-shop https://peelo.store/.

  6. The buyer fully acknowledges electronic communication, especially through the e-shop, e-mail communication and telephone communication, unless it is indisputable that the seller communicates with the buyer or his authorized person.

 

2. Price of goods

  1. All listed prices for goods are final and include all taxes. The seller is a VAT payer.

  2. The seller is bound by the price stated on the e-shop website at the time of purchase.

  3. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller agrees otherwise with the buyer.

 

3. Order

  1. The buyer orders the goods in the following ways:

    1. through his customer account, if he has performed a previous registration in the online store,

    2. by filling out the order form without registration.

  2. When placing an order, the buyer chooses the goods, the number of pieces of goods, the method of payment and delivery.

  3. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking on the "ORDER" button.

  4. The data provided in the order are considered correct by the seller. The condition for the validity of the order is the completion of all mandatory data in the order form and confirmation from the buyer that he has read these terms and conditions.

  5. The order of goods is created by confirming the ordering process in the e-shop by selecting the goods by the buyer, including the complete completion of the order form and its sending to the seller. For the correct and proper processing of the order, it is necessary to fill in the required data in the order and choose the transport and payment options for the ordered goods.

  6. By sending the order, the buyer agrees with the price of the ordered goods and services. By sending it, the order becomes binding for the buyer, ie it is a proposal to conclude a purchase contract with the seller.

  7. After sending the order in the e-shop, the buyer is automatically generated and sent an information e-mail stating that the seller has delivered the buyer's order for processing by the e-shop. This e-mail is not a confirmation of the goods within the meaning of paragraph 3.4. of this article. Attached to the confirmation are the current business conditions of the seller.

  8. Confirmation of the order by the seller creates a purchase contract, which can be changed or supplemented only by mutual agreement between the buyer and seller, unless otherwise provided by law or other generally binding legislation. Confirmation of the order by the seller is an electronic message of the seller sent to the buyer's e-mail address or a short text message sent to the buyer's mobile phone number, which the buyer stated in his order with information to what extent the acceptance of the buyer's order is undisputed. Attached to the confirmation are the current business conditions of the seller. Electronic message of the seller, which does not confirm the buyer's order, rejects, respectively otherwise clearly does not accept, is the rejection of the buyer's order.

  9. In the event that any of the requirements specified in the order cannot be met by the seller, he will send the amended offer to the buyer's e-mail address. The amended offer is considered a new draft of the purchase contract and in this case the purchase contract is concluded by the buyer's confirmation of acceptance of this offer to the seller to his email address specified in these terms and conditions.

 

4. Payment terms

  1. Goods and services in the e-shop can be paid in the following ways:

    1. in cash on delivery, at the place specified by the buyer in the order;

    2. in cash upon personal collection of the goods,

    3. free transfer to the seller's bank account

    4. payment card through the payment gateway

  2. Fees for individual payment options are listed in Art. V. of these general terms and conditions.

  3. The seller can provide the buyer with a discount based on a one-time discount coupon.

  4. Discounts cannot be cumulated.

 

5. Shipping fees, packaging and payment options 

  1. When paying in advance to the bank account of the seller, the seller charges the following amounts for transport:

    1. transport costs are calculated according to delivery country,

    2. when the order is taken over by the buyer in person at the seller's point of sale (personal collection) - price 0.00 EUR.

  2. When paying in cash at the seller's point of sale upon taking over the order by the buyer in person (personal collection) - price 0.00 EUR.

  3. The seller may also agree with the buyer on a procedure other than the standard (above) procedure for sending goods as well as prices for these services.

  4. The seller may send the goods, which are immediately available to the buyer and deliver the rest of the order additionally within the statutory period, but provided that the buyer will not be charged any additional postage, other than that included in the order.

 

6. Delivery conditions

  1. The seller is obliged to send / deliver the goods to the buyer within 7 working days from the confirmation of the order / conclusion of the purchase contract under the agreed conditions, unless otherwise agreed, or if a longer delivery time was not specified for the goods.

  2. Along with the goods, the invoice (tax document) is sent to the buyer electronically and other documents, e.g. instructions, or other documents relating to the goods or services from the manufacturer.

  3. The place of performance is considered to be the place to which the goods are delivered.

  4. The seller provides transport to the buyer through:

    1. Slovak Post, JSC, with its registered office at Partizánska cesta 9, 975 99 Banská Bystrica,

    2. Zasielkovňa.sk

    3. takeover by the buyer in person at the seller's point of sale (personal collection): by agreement

  5. The seller delivers the goods to the buyer to the place specified by the buyer in the purchase contract and the buyer is obliged to take over the goods in person or ensure that the goods are taken over by a person authorized in case of absence to take over the goods specified in the purchase contract and sign a protocol on delivery and delivery. The goods are considered delivered at the time of delivery of the goods to the address specified in the binding acceptance of the order and taken over at the time of physical acceptance of the goods by the buyer, respectively. his authorized representative or by refusing to accept the goods, which the carrier shall indicate in the protocol on the delivery and handover of the goods.

 

7. Transfer of ownership

  1. Ownership passes from the seller to the buyer after payment of the full purchase price and other monetary amounts agreed in the purchase contract at a distance at the time of receipt of the item from the seller or carrier.

 

8. Customer account

  1. Based on the buyer's registration made in the online store, the buyer can access his customer account.

  2. From his customer account, the buyer can order goods. The buyer can also order goods without registration.

  3. When registering in the customer's account and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the customer's account and when ordering the goods are considered correct by the seller.

  4. Access to the customer's account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.

  5. The buyer is not entitled to allow the use of the customer account to third parties.

  6. The buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment of the seller, or. necessary maintenance of third party hardware and software.

 

9. Withdrawal from the contract 

  1. If the seller has provided the consumer in a timely and proper manner with information on the right to withdraw from the contract pursuant to § 3 para. 1 letter h) of Act no. 102/2014 Coll. as amended, the consumer is entitled to withdraw from the contract concluded at a distance or from the contract concluded outside the premises of the seller within 14 days from (i) the day of receipt of the goods in the case of contracts the sale of goods or (ii) the day conclusion of a contract for the provision of services, for other cases § 7 par. 2 or 3 of Act no. 102/2014 Coll. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the purchase contract even before the delivery of goods.

  2. If the consumer wants to exercise this right, he is obliged to deliver the written withdrawal from the contract in person to the contact address of the seller no later than the last day of the specified period or to submit this withdrawal by post no later than the last day of the period to the address specified in the contacts. rights can also be exercised in the form of a record on another durable medium. After notifying the withdrawal from the contract, the consumer is obliged to send or deliver the goods in person as the subject of the contract, from which he withdraws together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than within 14 days from the date of withdrawal (§10 paragraph 1 of Act No. 102/2014 Coll.). The time limit for returning the goods shall be deemed to have been observed if the goods were handed over for carriage no later than the last day of the time limit. The consumer may exercise the right to withdraw from the contract with the seller in paper form or in the form of a record on another durable medium; if the contract has been concluded orally, any clearly stated statement by the consumer expressing his intention to withdraw from the contract (hereinafter referred to as the "notice of withdrawal") is sufficient to exercise the consumer's right of withdrawal. To withdraw from the contract, the buyer can send an e-mail with a request to return the goods to info@peelo.store

  3. The consignment, in which the goods will be sent cash on delivery, will not be accepted.

  4. The seller is obliged without undue delay, no later than 14 days from the date of delivery of the notice of withdrawal to the consumer to return to the consumer all payments received from him under or in connection with the contract, including transport, delivery and postage and other costs and fees. . The seller is obliged to return all these payments to the consumer in the same way as the consumer used in his payment. This is without prejudice to the consumer's right to agree with the seller on another method of payment if no additional fees are charged to the consumer. The seller is not obliged to reimburse the consumer for additional costs if the consumer has explicitly chosen a delivery method other than the cheapest standard delivery method offered by the seller. Additional costs are the difference between the delivery costs chosen by the consumer and the costs of the cheapest standard delivery method offered by the seller. If, on the basis of a contract concluded outside the seller's premises, the goods were delivered to the consumer's home at the time of conclusion of the contract and due to their nature it is not possible to send the goods back to the seller by post, the seller is obliged to pick up the goods at his own expense within 14 days. withdrawal from the contract. Upon withdrawal from the contract, the subject of which is the sale of goods, the seller is not obliged to return the above payments to the consumer before the goods are delivered to him or until the consumer proves to send the goods back to the seller, unless the seller proposes to pick up the goods in person or through him selected persons.

  5. The costs of returning the goods shall be borne by the consumer to the extent provided for in § 10 para. 3 of Act no. 102/2014 Coll. as amended, i.e. , upon withdrawal from the contract, the consumer bears only the cost of returning the goods to the seller or the person authorized by the seller to take over the goods. This does not apply if the seller has agreed to bear them himself, or if he has not fulfilled the obligation under § 3 para. 1 letter i) of Act no. 102/2014 Coll. as amended.

  6. The buyer may withdraw from the contract, the subject of which is the delivery of goods, even before the beginning of the period for withdrawal from the contract.

  7. The right to withdraw from the contract does not apply to goods and services, which are defined in §7 par. 6 letter a) to l) of Act no. 102/2014. Z.z. as amended, that is:

    1. the provision of the service, if the provision of the service began with the express consent of the consumer and the consumer has stated that he has been duly informed that, by expressing that consent, he loses the right to withdraw from the contract after the full provision of the service and if the full provision of the service has taken place,

    2. the sale of goods or the provision of services, the price of which depends on price movements on the financial market, which the seller cannot influence and which may occur during the period for withdrawal from the contract,

    3. the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer,

    4. the sale of goods which are subject to rapid deterioration or deterioration,

    5. the sale of goods enclosed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery,

    6. the sale of goods which, by reason of their nature, may be inextricably mixed with other goods after delivery,

    7. the sale of alcoholic beverages, the price of which was agreed at the time of concluding the contract, their delivery can be made after 30 days at the earliest and their price depends on the movement of prices on the market, which the seller can not influence,

    8. carrying out urgent repairs or maintenance expressly requested by the consumer from the seller; this does not apply to service contracts and contracts having as their object the sale of goods other than spare parts needed to carry out repairs or maintenance, provided that they were concluded during the seller's visit to the consumer and the consumer did not pre-order these services or goods,

    9. the sale of sound recordings, video recordings, sound recordings or computer software sold in protective packaging, if the consumer has unpacked that packaging,

    10. the sale of periodicals, with the exception of sales under a subscription agreement and the sale of books not supplied in protective packaging,

    11. provision of accommodation services for purposes other than housing, transport of goods, car rental, provision of catering services or provision of services related to leisure activities and according to which the seller undertakes to provide these services at the agreed time or within the agreed time,

    12. the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the consumer and the consumer has stated that he has been duly informed that by expressing such consent he loses the right to withdraw from the contract.

  8. The consumer is only liable for the reduction in the value of the goods which has arisen as a result of such treatment of the goods as is beyond the scope of the treatment necessary to ascertain the characteristics and functionality of the goods. The consumer is not responsible for the reduction in the value of the goods if the seller has not fulfilled the information obligation about the consumer's right to withdraw from the contract under § 3 para. 1 letter h) of Act no. 102/2014 Coll. as amended.

 

10. Rights and obligations of the contracting parties 

  1. The seller and the buyer are considered to be the contracting parties.

  2. The buyer is obliged to:

    1. take over the ordered goods,

    2. pay the agreed remuneration to the seller for the taken over goods,

  3. The seller is mandatory:

    1. deliver the goods to the customer in the specified quality, quantity and at the agreed price and time,

    2. together with the goods or additionally send to the customer electronically, resp. on request in paper form, all documents for the goods such as the invoice for the goods, complaint form, operating instructions in the codified form of the Slovak language.

 

11. Alternative Dispute Resolution 

  1. Alternative dispute resolution can only be used by the buyer, who is the consumer (hereinafter referred to as the "buyer - consumer"). This person is a natural person - a non-entrepreneur who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.

  2. Alternative dispute resolution only concerns a dispute between a buyer-consumer and a seller, arising from a consumer contract or related to a consumer contract.

  3. Buyer - the consumer has the right to turn to the seller for redress if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his rights under consumer law.

  4. The request must be sent to the seller in writing via the post office or by e-mail to info@peelo.store

  5. If the seller responds to the buyer's request in the negative or does not respond to it within 30 calendar days of its dispatch, the buyer-consumer has the right to submit a proposal to initiate alternative dispute resolution (hereinafter "proposal") to the ADR entity (hereinafter ADR entity) according to law no. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes (hereinafter referred to as the “Act”).

  6. The subjects of ADR are the bodies and authorized legal entities listed in the provision of § 3 of the Act.

  7. The buyer - consumer is entitled to submit a proposal in the manner specified in the provisions of § 12 of the Act, and this proposal must meet the requirements laid down by law.

  8. Alternative dispute resolution does not apply to disputes where the quantifiable value of the dispute does not exceed the amount of EUR 20. The ADR entity may require the buyer-consumer to pay a fee for initiating proceedings in the matter of alternative dispute resolution, but only up to a maximum of EUR 5, including VAT.

  9. The consumer-consumer can also lodge a complaint through the RSO ADR platform, which is available online at http://ec.europa.eu/consumers/odr/index_en.htm .

 

12. Final provisions 

  1. The seller reserves the right to change and supplement these general terms and conditions and complaint conditions without prior notice to the buyer. In the event of a change in the general terms and conditions or complaint conditions, the entire purchase process is governed by those general terms and conditions that were valid at the time of sending the order to the buyer and these are available on the seller's website.

  2. Complaint conditions are an inseparable part of these general terms and conditions.

  3. By sending the order, the buyer has read the general terms and conditions as well as the complaint conditions.

  4. These general business conditions and complaint conditions are available at the seller's registered office for inspection by buyers, as well as are published on the e-shop website.

  5. Otherwise unregulated relations in these general business conditions as in their inseparable parts (annexes) are governed by the relevant provisions, in particular Act no. 40/1964 Coll. as amended, Act no. 250/2007 Coll. as amended, Act no. 102/2014 Coll. as amended, Act no. 18/2018 Coll. as amended, Act no. 22/2004 Coll. as amended by later regulations as well as Act no. 513/1991 Coll., As amended.

  6. In the case of concluding another contract with the buyer with different conditions, the conditions stated in the contract take precedence over the general terms and conditions.

  7. The seller is not bound by any Code of Conduct, which would be obliged to comply with in its activities.

  8. These General Terms and Conditions, including their integral parts, shall enter into force and effect on 1.1.2020

 

 

Complaint conditions
integral part of the general terms and conditions

 

1. Only goods which have been purchased from the seller and which are the property of the consumer may be claimed. 


2. If the buyer is a consumer (a natural person who does not act within the scope of his business, employment or profession) for all offered goods is guaranteed for 24 months, unless otherwise stated in the goods and the procedure is in accordance with the Protection Act consumer and the Civil Code and these complaint conditions. If the buyer has ordered a used item and the buyer has been informed, the warranty period is 12 months. If the buyer is not a consumer, the procedure is in accordance with the provisions of the Commercial Code and the warranty period is 1 year and these complaints are not subject to these complaint conditions.

3. The warranty period begins on the day of taking over the goods from the transport company or directly from the seller, if the goods were taken over by the buyer in person, on the day of taking over.

4. The buyer is obliged to file a complaint with the seller immediately, immediately after finding the defect.

5. Liability for defects does not apply to defects caused by the following use:

    1. the defect was caused by mechanical damage to the product caused by the buyer,

    2. improper handling of the product in a manner other than specified in the instructions for use,

    3. using the goods in conditions that do not correspond to their humidity, chemical and mechanical influences of the natural environment of the goods according to the instructions,

    4. neglect of care and maintenance of the goods,

    5. damage to the goods by excessive loading,

    6. by using the goods in violation of the conditions stated in the documentation, general principles, technical standards or safety regulations or other breach of the warranty conditions.

Defects caused by natural disasters are also excluded from liability for defects.

6. Liability for defects also does not apply to normal wear and tear of the goods (or parts thereof) caused by the use of the goods. A defect cannot be considered, as is clear from the nature of the thing, its minimum shelf life or the shelf life, which may be limited to a shorter period. The date of minimum durability, shelf life, shelf life or similar period shall be indicated on the goods, if the goods are subject to such marking.

7. The claimed goods must be sent to the address of the seller listed below, but not by cash on delivery, or delivered in person to the contact address. The goods must be suitably packed so that the goods are not damaged during transport, and it is recommended to send the goods by registered mail at no extra charge for express service, or as an insured shipment. It is necessary to attach a copy of the proof of purchase (invoice) and a description of the defect to the goods or it is recommended to enclose the completed Complaint Form together with the proof of purchase. Complaints must be sent exclusively in writing (by post) or in person (not by e-mail).

8. The seller will confirm the receipt of the complaint and issue the buyer a confirmation of the claim of the goods in a suitable form. The day of submission of the complaint is considered to be the day of its delivery to the seller. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but no later than together with the proof of the complaint. Confirmation of the handling of the complaint will be sent in writing.

9. The seller is obliged to determine the method of handling the complaint immediately, in complex cases within 3 days from the date of the complaint. In justified cases, especially if a complex technical evaluation of the goods is required no later than 30 days from the date of the complaint. After determining the method of handling the complaint, the seller will handle the complaint immediately; in justified cases, the complaint can be resolved later. However, the handling of the complaint may not be longer than 30 days from the date of the complaint. After the expiration of the 30-day period for handling the complaint, the buyer has the right to withdraw from the purchase contract and will be refunded the full amount for the goods or has the right to exchange the goods for new ones.

10. If the buyer has made a complaint about the product during the first 12 months from the purchase, the seller may handle the complaint by rejection only on the basis of professional judgment; Irrespective of the outcome of the peer review, the consumer may not be required to pay the costs of the peer review or other costs related to the peer review. The seller is obliged to provide the buyer with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of handling the complaint.

11. If the buyer has made a product complaint 12 months after the purchase and the seller has rejected it, the person who handled the complaint is obliged to state in the complaint document to whom the buyer can send the product for professional assessment. If the product is sent for expert assessment to a designated person, the costs of the expert assessment, as well as all other related expediently incurred costs, shall be borne by the seller, regardless of the result of the expert assessment. If the buyer proves the seller's responsibility for the defect by professional assessment, he can file a complaint again; the warranty period does not run during the professional assessment. The seller is obliged to reimburse the buyer within 14 days from the date of re-application of the complaint all costs incurred for professional assessment, as well as all related purposefully incurred costs. Re-submitted claims cannot be rejected.

12. The rights of the buyer in making a complaint in accordance with the provisions of § 622 and § 623 of the Civil Code are the following:

    1. in the case of a defect that can be rectified, the buyer has the right to have it rectified free of charge, in good time and properly, and this defect must be rectified without undue delay,

    2. the buyer may, instead of remedying the defect, request an exchange of the item or, if the defect concerns only a part of the item, a replacement of the part, if the seller does not incur disproportionate costs due to the price of the goods or the severity of the defect,

    3. the seller may replace the defective item with a perfect item instead of eliminating the defect, if this does not cause serious difficulties for the buyer,

    4. in the case of a defect which cannot be remedied and which prevents the proper use of the item, the buyer has the right to exchange the item or to withdraw from the contract. The buyer has the same right in the case of remediable defects, but if the buyer can not use the thing properly due to the recurrence of the defect after repair or due to a larger number of defects,

    5. in the case of other irreparable defects, the buyer is entitled to a reasonable discount on the price of the item.

13. A complaint shall be deemed to be settled if the complaint procedure is terminated by handing over the claimed goods, exchanging them or returning the purchase price of the goods, a written request to take over the performance or its reasoned rejection.

14. Non-damage of goods, resp. The integrity of the packaging (according to the instructions when taking over the goods) must be checked when taking over the goods, as the goods may be damaged during transport. The seller recommends that buyers unpack the goods and inspect them in the presence of the carrier. If the goods cannot be inspected in the presence of the carrier, they must be inspected immediately after receipt. In the event that the goods are damaged, contact the seller by e-mail immediately upon receipt.

15. These complaint conditions are an integral part of the general terms and conditions, and the seller reserves the right to change them at any time without prior notice to the seller.

16. Contact details of the seller for making a complaint: unbound s.r.o., organization ID: 52574415, registered office Sládkovičova 14159/84, 974 05, Banská Bystrica, e-mail info@peelo.store