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Privacy policy

Principles of personal data processing

Dear customers.

We want to inform you that the security of the data you have entrusted to us by using the services of our online stores is our sovereign priority.

In order to ensure the protection of personal data and at the same time meet all the requirements imposed on us by the adopted Regulation of the European Parliament and of the Council (EU) no. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the “Regulation”) and Act no. 18/2018 Coll. on the Protection of Personal Data and on the Amendment of Certain Acts (hereinafter referred to as the “Act”), which enter into force on 25 May 2018, we would like to inform you that we have taken effective technical and organizational measures to make you feel safe in using our services and services our Website.

At the same time, we have made certain changes to the websites of our online stores that are directly related to the protection of personal data.

In addition to the Privacy Policy available to you on the Website www.peelo.store in the Privacy tab, you will also find a special brief manual "How to exercise your privacy rights" under the Regulation.

Personal data controller

Trading company unbound s.r.o., Organization ID: 52574415, established at Sládkovičova 14159/84, 974 05 Banská Bystrica is the controller of your personal information.

Contact information:

  1. Email: info@peelo.store

  2. Tel.: +421 948 857 548.

  3. Postal address: unbound s.r.o., Sládkovičova 14159/84, 974 05 Banská Bystrica

 

What personal data do we process?

Personal information you provide to us

We process personal data that you provide to us.

If you have e.g. ordered goods, we need data from you, which are marked as mandatory in the ordering process (this is mainly your name and surname, delivery address). If we did not have this information, we would not be able to deliver the goods to you correctly. Furthermore, for the purpose of selling goods or services, we need your e-mail address, to which we will send you an order confirmation, which also serves as a confirmation of the concluded purchase contract, and copies of the terms and conditions and complaint procedure.

You can also fill in optional data when ordering goods or services. They help us to fulfill the concluded contract better and more efficiently. E.g. when filling in your telephone number, we can send you information about the delivery of goods, etc. You provide optional information to us voluntarily.

By filling in optional data in your user profile, you will also notify us of your other personal data, such as frequently used delivery addresses.

Personal information of third parties that you provide to us

If you provide us with the personal data of third parties, it is your responsibility to inform the person concerned and to obtain their consent to these terms and conditions of personal data protection.

Personal data that we process automatically

When you visit our website, we may collect certain information about you, such as IP address, date and time of access to our website, information about your internet browser, operating system or language settings. We may also process information about your behavior on our website, ie. e.g. what links you visit on our website and which goods are displayed to you. However, due to your maximum privacy, the information about your behavior on the website is anonymized, and therefore we cannot even assign it to a specific user, ie. to a specific person.

If you access our website from a mobile phone or similar device, we may also process information about your mobile device (data about your mobile phone, any records of application failure, etc.).

Cookies

We also automatically process cookies.

What is a cookie?

It is actually a small text file that is created by visiting each website. It is used as a standard tool to store information about how our site is used.

We can thus distinguish (but not identify) individual users from each other and adapt the content to specific preferences. Cookies are important. Without them, browsing the web would be much more difficult.

What are cookies used for?

Cookies serve several purposes. We use the following cookies on the websites of our online store and in our mobile applications:

Technical cookies: in order for our online store to work properly (eg so that you can create a user profile, log in to it and so you can buy goods and services), we use technical cookies. Without them, our online store would not work at all.

Functional cookies: so that you do not have to log in all the time and you do not have to set your preferences all the time (eg setting the language in which our online store is displayed), functional cookies help you. In this case, your password is always encrypted. The use of these cookies is not necessary, but it will make your visit to our online store significantly more pleasant and easier.

Analytical cookies: analytical cookies help us to improve our online store, from which you benefit again as a result. Analytical cookies on our website are collected by a script of Google Inc., which then anonymizes this data. After anonymization, it is no longer personal data, because anonymized cookies cannot be assigned to a specific user, resp. to a specific person. We only work with cookies in an anonymized form. Therefore, we cannot find out from cookies how a specific user behaved on our website (what pages he visited, what goods he viewed, etc.).

We also use the knowledge from these cookies for advertising purposes, where we can display advertising on foreign websites based on this data, which we consider relevant to you. If you want control over how we analyze your analytics cookies, you can use this add-on program from Google (it can only be run from a computer).

How you can influence which of your cookies we process

Just use one of the common Internet browsers (eg Internet Explorer, Safari, Firefox, Chrome) with the anonymous browsing function turned on, which prevents the storage of data about visited websites, or you can completely disable the storage of cookies in your browser. However, if you also disable the processing of technical and functional cookies, you will disable the operation of some functions that help you.

You can easily control the processing of analytical cookies by us if you use this add-on program from Google (it can only be run from a computer). Unfortunately, disabling analytic cookies will make it significantly more difficult for us to improve our online store.

Mobile versions 

If you access our website from a phone, tablet or similar device, we optimize them for these devices. In this case, we process your personal data in a similar way as in the case of access from a computer.

Why we collect and process your personal data

We process your personal data for the following reasons:

  • Purchase of goods: first of all, we process your personal data in order to properly process and deliver your order (placing an order on the online store, concluding a purchase contract, settling the store, delivery of goods ordered by the customer). If any problems arise, thanks to your personal data, we know who we can contact.

  • Customer care: if you contact us with a question / problem, we must process your data to answer / resolve it. In some cases, personal data may also be transferred to a third party (eg a goods carrier).

  • Exercising consumer rights: we may also process your personal data in order to exercise your rights as a consumer (eg right of withdrawal, right to claim goods)

  • Exercise of rights and legal claims and control of public authorities: we may also process your personal data because we need it to exercise our rights and legal claims (eg if you have an outstanding claim against us). We may also process your personal data because we need it for the purposes of inspections carried out by public authorities and for other similarly serious reasons.


    Categories of personal data

    We process only common personal data that is necessary to make a purchase on the online store to the extent of:

    • Title

    • Name* and surname*

    • Billing address in the range: street*, number*, city* or village*, zip code *

    • Delivery address if different from the billing address

    • Telephone*

    • E-mail* 


      Mandatory data are marked "*" other data you provide to us voluntarily.

      In case of withdrawal from the contract or in case of a recognized complaint, in order to return the purchase price directly to your bank account, it is necessary to state the bank account number in the form of IBAN.

      We do not process special categories of personal data of our customers, the so-called sensitive data.

      We process personal data on these legal documents

      Performance and conclusion of the contract

      We need a large part of your personal data in order to be able to conclude a purchase or other contract with you at all regarding the goods or services that you want to buy from us. As soon as the contract is concluded, we process your personal data in order to properly deliver the purchased goods to you, or to properly provide you with the services you have purchased. Based on this legal reason, we mainly process invoicing and delivery data. For the purpose of purchasing on the online store, we require from you only the data that are necessary to fulfill the intended purpose. The provision of data is your free decision, but in the case of non-provision of data in the scope of mandatory data according to the point above, it will not be possible to make a purchase in the online store.

      Your personal data that you provide to us as an Operator are not subject to automated decision-making, including profiling according to Art. 22 Regulations.

      Legitimate interests

      We also use your personal information to provide you with relevant content, that is, content that is of interest to you. Based on a legitimate interest, we process personal data in this way, which we process automatically and cookies.

      For the same legal reason, we can send you as our customers e-mail and SMS messages. The processing of your personal data on this legal basis also takes place during the monitoring performed by cameras at our individual operations.

      In order to protect against the illegal distribution and making available of the e-book (or other electronic content) you have purchased, this name, surname and address are displayed in this e-book.

      If we then process your personal data for this legal reason, you may object to such processing.

      Consent

      For the purpose of sending business notifications (e-mail marketing), we process your personal data based on your consent. If you do not give us your consent and you are our customer, we can send you business notices without your consent. In any case, you can simply prohibit such marketing communication by contacting us by email at info@peelo.store.

      If you give us your consent to the processing of personal data, you can revoke it at any time via email to info@peelo.store.

      Transfer of personal data to third parties

      We provide your personal data to other recipients only for the purpose of ensuring legal obligations and for the purpose of ensuring the trouble-free and quality provision of our services to our customers. The recipients of personal data are companies that provide transportation of goods, hosting (storage) of data from our online stores and bookkeeping. All our business partners have provided us with sufficient guarantees that they have taken appropriate technical and organizational measures to ensure the protection of your rights. Your personal data will in no case and in any way be provided by other entities for the purpose of sending marketing materials to third parties. Personal data of customers of the Internet shop websites will not be transferred outside the countries of the European Union.

      In these cases, we pass on your personal data to third parties:

      • Delivery of goods: the carrier of your choice would never be able to deliver the ordered goods to you if we did not provide him, among other things, with details of where and to whom he should deliver the goods. We will pass this information to the carrier according to how you fill it in the order. The data transmitted in this way mainly include your name and surname, delivery address, tel. the number at which the carrier can contact you and, if the goods have not been paid for in advance, the amount to be paid when taking over the goods, if any. In relation to the personal data we provide to him, the carrier is entitled to process them only for the purpose of delivery of the goods and then delete the personal data without delay.

      • State authorities:in the event of our rights being enforced, your personal data may be passed on to a third party (e.g. a lawyer). If a legal system or a state authority (e.g. Police Force of SR) imposes an obligation on us to provide you with your personal data, we must do so.

      • you can object by sending an email toinfo@peelo.store.

      How long do we process your personal data?

      First of all, we will process your data for the entire duration of the contractual relationship between us. In the case of processing of personal data for which consent has been granted, your personal data will generally be processed for a period of 5 years, or until such consent is revoked.

      If you subscribe to business news, we will process your personal data for a period of 5 years, or until you express your disagreement with their further transmission. You can easily express this disagreement by contacting us via email at info@peelo.store.

      We further point out that the personal data that are necessary for the proper provision of services, respectively. in order to fulfill all our obligations, whether these obligations arise from the contract between us or from generally binding legal regulations, we must process the consent granted by you for the period set by the relevant legal regulations or in accordance with them (e.g. for tax documents this time is at least 10 years).

      We process data obtained through a user account or in another similar way for the period of using our services and usually 5 years after their cancellation. Subsequently, usually only basic identification data and information on the reason for which the user account has been canceled or data forming part of operational advances are stored for a reasonable period of time.

      Security of personal data

      Your personal data is safe with us. We have put in place appropriate technical and organizational measures to prevent unauthorized access and misuse of your personal data.

      We care deeply about protecting your personal information. Therefore, not only do we regularly check their security, but we continuously improve their protection. All communication between your device and our web servers is encrypted. The credentials are password protected and all your data is stored only on servers in secure data centres with limited, carefully controlled and audited access.

      We strive to use security measures that provide sufficient security with respect to the current state of technology. The security measures taken are then regularly updated.

      Personal data of persons under 16 years of age

      Our online store is not intended for children under 16 years of age. A person under the age of 16 may use our online store only with the consent of his or her legal representative (parent or guardian).

      What are your rights regarding the protection of your personal data?

      In relation to your personal data, you have in particular the right to withdraw your consent to the processing of personal data at any time, the right to correct or supplement your personal data, the right to request restrictions on their processing, the right to object or complain about the processing of your personal data, the right to access your personal data. , the right to request the transfer of your personal data, the right to be informed about a breach of security of your personal data and, under certain conditions, the right to delete certain personal data that we process in connection with you (so-called right to be "forgotten").

      Modification and addition

      You control your personal data primarily through your user account. You can delete here, resp. change basic information about your person and change settings regarding the sending of business announcements (or unsubscribe from the subscription of business announcements), etc.

      Alternatively, you can contact us by email atinfo@peelo.store and you can ask us to correct or supplement your personal data at any time.

      Correction

      If you believe that the personal information we process about you is incorrect, you can contact us by email at info@peelo.store. However, in order to speed up the correction of your personal data and your comfort, we recommend that you edit your personal data in your user profile.

      Access (portability)

      You have the right to request access to your personal data, which means that you have the right to obtain from us as the Operator a confirmation of whether your personal data is processed and, if so, information about the purpose of processing, personal data categories, recipients, retention period, resources. information, the existence of automated decision-making and profiling.

      You can ask us to send you an overview of your personal data by email to info@peelo.store.

      You also have the right to access the following information regarding your personal data:

      • What are the purposes of processing your personal data

      • What are the categories of personal data concerned

      • Who, besides us, are the recipients of your personal data

      • Scheduled time for which your personal data will be stored

      • Whether you have the right to request from us to correct or delete your personal data or to restrict their processing or to object to such processing

      • Information about the source of personal data, if we did not obtain it from you


        Deletion

        You can also ask us to delete your data (however, the deletion will not affect the data on documents that we are required by law to retain (such as invoices or credit notes). If we need your personal information to determine, enforce or defend our legal claims, your application may be rejected (for example, if we record an outstanding claim for you or in the case of an ongoing complaint procedure).

        Except as noted, you have the right to delete in the following cases:

        1. Personal data are no longer needed for the purposes for which they were processed

        2. You have revoked your consent on the basis of which the data were processed and there is no other legal reason for their processing

        3. You have objected to the processing of the axes. data and you consider that the assessment of the objection will reveal that in a particular situation your interest outweighs our interest in processing these personal data

        4. Personal data is processed illegally

        5. The obligation to delete is laid down in a special legal regulation

        6. This is the personal data of children under 16 years of age

        You can exercise your right to delete your personal data by emailing us at info@peelo.store.

        Objection

        We process some of your personal data on the basis of our legitimate interest (see the chapter of these terms and conditions entitled "We process personal data on this legal basis"). If there are specific reasons on your part, you may object to the processing of your personal data. You can raise this objection by email at info@peelo.store.

        You have the right at any time to object to the processing of your personal data, in whole or in relation to a specific purpose. Such objections will not affect the processing of the data prior to the receipt of the objections. Fileing objections to the processing of personal data means that your personal data that you have entered on the website of the online store will be deleted and we will no longer process any of your personal data.

        Processing restrictions

        If (a) you deny the accuracy of your personal information, (b) your personal information is being processed illegally, (c) we no longer need your personal information for processing purposes, but you need it to determine, enforce or defend your legal claims, or if you (d) has objected to the preceding paragraph, so you have the right to restrict the processing of your personal data.

        You have the right to request that we limit the processing of your personal data in terms of processing time or scope; upon receipt of your request, we will process your personal data on the online store in accordance with your request. The restriction will not affect the processing of data before the request is received.

        In this case, we may only process your personal data with your consent (except for the storage or backup of the personal data in question).

        Transfer

        You have the right to ask us to transfer your personal data that you have provided to us to another operator. To do this, contact us via e-mail info@peelo.store specify the business name and address of the company to which we are to transfer your data and the scope of the data, t. j. specific information that you have provided to us and that you are requesting to transfer. The transfer will be made electronically immediately after you confirm your request to us. Confirmation of the request is essential for us to ensure data security and to be sure that the request was made by the data subject.

        Filing a complaint

        If you believe that we are processing your personal data illegally, you also have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27. However, we will be happy if you resolve the misconceptions with us first. You can always easily contact us via email at info@peelo.store.

        These Terms and Conditions of Personal Data Protection, including their components, are valid and effective from 25 May 2018, and are available electronically on our website.

         

        How to exercise your privacy rights

        This manual has been prepared in accordance with Regulation (EU) No 182/2011 of the European Parliament and of the Council. 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data - Chapter III (hereinafter "the Regulation")  and Act no. 18/2018 Coll. on the Protection of Personal Data and on the Amendment of Certain Acts (hereinafter referred to as the “Act”), which shall enter into force on 25 May 2018.

        Operator

        Business company unbound s.r.o., Organization ID: 52574415, with its registered office at Sládkovičova 14159/84, 974 05 Banská Bystrica (hereinafter referred to as the "Operator").


        Contact information:


        You can send us your notification or request related to personal data using the following means of communication, of your choice:

        1. By e-mail to: info@peelo.store

        2. By phone at:+421 948 857 548. followed by confirmation of the information by e-mail

        3. By post: unbound s.r.o., Sládkovičova 14159/84, 974 05 Banská Bystrica


          In connection with the processing of your personal data, you have the following rights

          1. You have the right to request access to your personal data, which means that you have the right to obtain confirmation from us as the Operator as to whether your personal data is processed and, if so, information about the purpose of processing, personal data categories, recipients, retention period, resources. information, the existence of automated decision-making and profiling.

          2. You have the right at any time to request that we delete your personal data without giving a reason. The request to delete data will not affect the processing of the data before the request is submitted, which does not affect previous activities. Deletion of data means that your personal data that you have entered on the website of the online store will be deleted and we will no longer process any of your personal data.

          3. You have the right at any time to object to the processing of your personal data, in whole or in relation to a specific purpose. Such objections will not affect the processing of the data prior to the receipt of the objections. Fileing objections to the processing of personal data means that your personal data that you have entered on the website of the online store will be deleted and we will no longer process any of your personal data.

          4. You have the right to request that the Operator limit the processing of your personal data in terms of processing time or scope, after delivery of your request, we will process your personal data on the Website of the online store in accordance with your request. The restriction will not affect the processing of data before the request is received.

          5. You can ask us to correct or supplement your personal data at any time.

          6. You have the right to ask us to transfer your personal data that you have provided to us to another operator. For this purpose, contact us by email at info@ventrocentrum.sk, specify the business name and address of the company to which we are to transfer your data and the scope of the data, specific information that you have provided to us and that you are requesting to transfer. The transfer will be made electronically immediately after you confirm your request to us. Confirmation of the request is essential for us to ensure data security and to be sure that the request was made by the data subject. Therefore, you will be sent an e-mail to the address you provided when ordering goods from our online store, requesting you to provide us with some information that we can compare with the information that you have already provided to us as an affected person.

          In the event that we do not unreasonably comply with your request in accordance with the points above, resp. you have a serious suspicion that the security of your data is endangered you have the right to file a complaint to the supervisory body, which is the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27.

          We will try to meet your requirements without undue delay and within the time limit set by the Regulation and the Act, tha is, no later than one month after receiving each of your requests, we will inform you of the measures we have taken to ensure that your rights are satisfied. The information will be provided to your e-mail address or by post, at your discretion. Email address or postal address  must be identical to the data you provided us when ordering or purchasing goods through our online store.

          Our systems will keep  information in order to archive your transactions in the range of data that needs to be stored  for claims such as right to return goods, right to exercise   claims during the warranty period or in the scope of data the retention of which results from the legislative requirements by which we are bound.

          If you have any disputes, please feel free to contact us, please use the contact details of our company listed in the header of this manual.